Any personal data requested from you for subscription purposes, in the course of registering as a user of the www.cingel.pt website or in the context of using the service, will be processed in accordance with the rules set out in this Privacy Policy.

Cingel´s data controller.

Main purpose: to process registration as a subscriber and/or user in order to manage, maintain and control Cingel’s relationship with you and to provide information, products and services under your status as a subscriber and/or user, including the sending of an information newsletter on actions and initiatives organised by Cingel in defence of its subscribers, all as described in the terms and conditions.
Ancillary purposes: to carry out satisfaction surveys on the products and services to which you have access as a subscriber and/or user, to prevent fraud, to make it easier for you to access the contracted service, respecting your choices for the development of the contractual relationship and others provided for in this document and/or authorised by law.

Rights

You can access, rectify, cancel and oppose the processing of your personal data, as well as withdraw your consent and exercise other rights, as described in the additional information by sending an e-mail to cingel@cingel.pt.
You can complain to the CNPD at www.cnpd.pt.
Mandatory collection: the data requested in the forms must be collected, otherwise we will not be able to provide the services provided.
Recipients: employees and subcontractors may only have access to your data to carry out subcontracted operations.
Retention period: once the subscription has been completed, they will be kept until the service is cancelled, without prejudice to compliance with contractual or legal obligations.
Additional information: you should consult the additional and detailed information on data protection throughout this page and in the terms and conditions.

A. Data controller and collection obligation.
This privacy notice is intended to inform you of the automated personal data processing activities carried out by the Cingel group on the personal data provided, for the purposes described below.
Unless expressly stated otherwise, it is essential that you provide us with the personal data requested in order to process your registration and provide you with our products and services. If we are unable to collect such personal data, there is a possibility that we will be unable to process your registration or provide you with our products and services. Personal data will be used exclusively for the purposes expressly described in this clause.
By accepting this privacy policy, you warrant and represent that the personal data you have provided or will provide belongs to you and that it is true, accurate and up-to-date. You must inform us immediately of any changes to your personal data, in accordance with the procedure set out in section C. rights of the data subject.

B. Legal basis and purposes of data processing operations
Your personal data will be processed on the basis of the grounds set out below and for the purposes described respectively:

I. On the basis of the ‘Execution of a contract’ ground, your data will be processed for the management of your request to register as a customer and to activate your subscription, which requires verification of your identity and the collection of your contact details. Should an incident occur during the registration process, we may contact you during the following 48 hours to finalise your registration;

a. Provision of products and services contracted or made available free of charge and for the management, maintenance and control of our relationship with you, which includes sending you communications relating to said products and services, handling queries and complaints;
b. As part of your subscription, as a subscriber and/or user of the Cingel… website, and as a result of the contractual relationship established with Cingel, you will receive communications, which may be sent electronically, regarding opportunities, negotiated advantages and relevant information on products and services in various sectors, which may help you to make the best choice in selecting or contracting a product or service. As part of the development of the service of providing information on the defence of your interests, Cingel may send you, among other communications, newsletters with information on advantages that you may benefit from;
c. Carry out opinion surveys as a consumer of products and/or services offered in different sectors, so that Cingel can assess the degree of satisfaction with the product and/or services that correspond to you in each case, and, based on the results obtained, prepare and publish reports and articles that are of interest to subscribers in general.

II. On the basis of the legal basis ‘Legitimate interest of the data controller’, your data will be processed for the following purposes:

a. Verify your identity for fraud prevention purposes;
b. Carry out satisfaction surveys on the products and services to which you have access as a user;
c. Allow us to learn more about you as a subscriber and/or user free of charge, including defining the preferences you have declared as a user of our services, resulting from analysing your use of our products and services, the way you prefer to be contacted and other aspects related to the development of the contractual relationship. This profiling is not carried out on the basis of an automated decision, it is only intended to provide you with a personalised service that meets your interests and preferences, but it is not intended to predict your future behaviour or anticipate your interests or abilities.These activities do not involve the automated processing of data with legal effects on you or the exhaustive evaluation of aspects relating to your personality in an automated manner. Our profiling activity is always carried out moderately, with a scrupulous balance between your right to privacy and Cingel’s mission as an organisation that promotes the interests of its clients and potential clients. To this end, Cingel has designed mechanisms to protect your rights and prevent potentially abusive activities. You can, at any time, object to this processing through the mechanism set out in section C. Rights of the data subject.

C. Rights of the data subject
When we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Under the terms of the data protection legislation in force, you can withdraw your consent and your rights of access, rectification, erasure, limitation, opposition and portability by sending us an e-mail to cingel@cingel.pt, or a letter addressed to Estrada N356, nº 55, Campos, Maceira, 2405-009 Maceira, LRA.
In order to allow you to consult your personal data, and to prevent your data from being handed over to an unauthorised third party, Cingel may require proof of your identification by showing your up-to-date ID document.
Please also note that the withdrawal of consent will not affect the lawfulness of the processing prior to revocation.
To talk to us about our use of your personal data, you can contact our data protection officer by emailing us at cingel@cingel.pt.
If you feel that your personal data rights have been violated, you have the right to lodge a complaint with the National Data Protection Commission.

D. Recipients
In accordance with the terms described in section B., Cingel does not transfer your data to third parties.
Notwithstanding the above, Cingel works with certain service providers who carry out their activity in collaboration with it.
Within the scope and for the exercise of this subcontracted service provision, these ‘subcontractors’ may have access to your personal data, but they only process this data in the name and on behalf of Cingel, always and only in accordance with the express instructions given to them by Cingel and as a result of the contract signed between Cingel and these service providers.

Cingel follows strict criteria when selecting employees and service providers in order to comply with its data protection obligations, undertaking to sign a data processing agreement with them, which includes, among others, the following obligations: to apply appropriate technical and organisational measures; to process personal data for the agreed purposes and responding exclusively to documented instructions from Cingel; and to delete or return the data to Cingel after the services have been completed.
Cingel enters into various co-operation protocols with collaborators and may need to communicate the name, e-mail address or other data to these partners.

E. Retention period
For the strict purpose of ensuring pre-contractual diligence, if the registration process is not completed, your data will be kept for 48 hours after the start of the process, after which it will be removed from any database.
If the registration process is successfully completed, your personal data will be kept for the duration of your contractual relationship with Cingel. Once the relationship has ended, notwithstanding the provisions of the following paragraph, your personal data will be deleted at the moment when all the actions necessary to administer and conclude any obligation that remains between the parties have been carried out, and all the necessary administrative procedures will be carried out during this period.
Your personal data will be stored, in blocked form, in order to fulfil the responsibilities resulting from the contractual relationship and other legal obligations of Cingel. In such cases, Cingel guarantees that it will not process your personal data unless it is strictly necessary for the formulation, exercise and defence of claims, or when required by the Public Administration, Judges and Courts, during the limitation period of your legal rights or obligations.

What are cookies

Cookies are small text files that a website places on the user’s computer or mobile device via their browser when they visit it. Placing cookies will help the website recognise your device the next time you visit.
We use the term cookies in this policy to refer to all files that collect information in this way.
The cookies used do not collect information that identifies the user. Cookies collect generic information, such as how users arrive at and use the sites or the area of the country/countries through which they access the site, etc.
Cookies only retain information related to your preferences.
At any time, the user can, via their browser, decide to be notified of the receipt of cookies, as well as block their entry into their system.
Refusing to use cookies on the website may result in you being unable to access some of its areas or receive personalised information.

What Cookies are used for
Cookies are used to help determine the usefulness, interest and number of uses of websites, enabling faster and more efficient browsing and eliminating the need to repeatedly enter the same information.

What kind of cookies we use
Our cookies have different functions:

Essential Cookies – Some cookies are essential to access specific areas of our website. They allow you to browse the site and use its applications, such as accessing secure areas of the site by logging in. Without these cookies, services that require them cannot be provided.

Analytical Cookies – We use these cookies to analyse how users use the site and monitor its performance. This allows us to provide a high quality experience by personalising our offer and quickly identifying and correcting any problems that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on site usage, we may also use these cookies to highlight articles or services on the site that we think may be of interest to users. These cookies are only used for the purposes of creating and analysing statistics, without ever collecting personal information.

Functionality Cookies – We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the user’s name each time they access the site. We also use functionality cookies to provide advanced services to the user, such as commenting on an article. In short, functionality cookies store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
The cookies used can be:

Permanent cookies – These are stored in the browser on your access devices (PC, mobile and tablet) and are used every time the user visits the site again. They are generally used to direct browsing according to the user’s interests, allowing us to provide a more personalised service.

Session cookies – These are temporary and remain in your browser’s cookies until you leave the site. The information obtained allows us to identify problems and provide a better browsing experience.

Block cookies
Please note that if you disable cookies, parts of our website may not work properly.
For more information on managing cookies and disabling cookies, please consult your browser’s support page.

1 CINGEL’s mission
1.1. Definition of CINGEL’s mission
The mission of the CINGEL customer and prospect organisation is to inform, serve, protect and represent customers and prospects in a completely independent manner.
CINGEL is therefore committed to satisfying the needs of clients and potential clients and protecting and improving their rights and interests.

Cingel guarantees customers and potential customers access to information and services that improve their rights and performance in terms of choice and quality of Cingel services and products available on the market.

To fulfil its mission, the CINGEL organisation informs, represents and protects the rights of customers and potential customers before authorities, regional, national and international organisations, as well as companies, and does not tolerate any concessions or subordinate relationships with any type of authority.

With CINGEL, clients and potential clients can benefit from better protection of their rights and legitimate interests.

1.2. Methods used to fulfil the mission
Although this list is not exhaustive, due to the constant changes in the market, CINGEL informs customers and potential customers and offers them products and services in various sectors. To this end, CINGEL publishes articles and newsletters, among other things. CINGEL makes websites available to customers and potential customers with specific information on the same topics.

CINGEL offers a personalised support service, online and by telephone, in the various sectors related to its mission of promoting the interests of clients and potential clients.

The support services may involve regular conversations with customers and potential customers, according to their specific needs, in order to offer a personalised solution tailored to their situation.

CINGEL informs, represents and protects customers and potential customers before authorities and companies and thus implements actions that improve the protection of the interests of all customers and potential customers.

In order to gain a deeper understanding of the market and to provide up-to-date information to customers and potential customers, CINGEL may also ask them to complete surveys about their interests.

CINGEL reserves the right to use the services of subcontracted specialists as part of its mission to inform and protect customers and potential customers. These are duly audited by CINGEL in order to guarantee that the services are in line with CINGEL’s mission and that they strictly comply with the legislation in force, as well as the binding contractual obligations between CINGEL and these subcontractors.

Finally, CINGEL reserves the right to use any new information channel to fulfil its mission, develop any new tool to facilitate choice and expand its customer and potential customer advocacy services, based on demand or market opportunities. These new methods, necessary for CINGEL’s mission, may be presented to clients and potential clients.

1.3. How CINGEL communicates its activities to clients and potential clients
By using one or more of CINGEL’s services, clients and potential clients show their support and interest in the development of Cingel’s activity and agree to receive information and service offers on the methods used by CINGEL in order to fulfil its mission, as described above.

Telephone service and digital platform
2.1. The services involved in Cingel’s activity and offered to clients and potential clients.
To help you as customers and potential customers, CINGEL may provide access to the following services:
Digital services and mobile applications: online articles and news on current issues related to the defence of clients and potential clients interests;
products or services that help you make the best choices according to your needs;
tools that enable clients and potential clients to make the best decisions in their day-to-day use of Cingel’s services;
newsletters with information about CINGEL’s actions and its products and services;
special offers
Telephone services:
helplines with personal assistance
By using one or more of these services, customers and potential customers are accepting the applicable general terms and conditions. Please note that this list of services is not exhaustive.

2.2. How to access these services and for how long.
The level of access to digital and telephone services depends on the express written wishes of customers and potential customers:
Your status as a customer or potential customer of CINGEL ensures unlimited access to all the benefits created for you (as described in point 2.1), according to the products you have subscribed to.
Being a subscriber to the Cingel website, which means being a client or potential client, guarantees access to a limited selection of general benefits, while still allowing you to enjoy a list of advantages free of charge:
access to exclusive portal content;
access to a personal area;
personalised service consultation;
request for advice;
information on Cingel initiatives;
newsletter with various topics of interest;
If, as clients and potential clients, you visit the CINGEL website without registering as a user, access is limited to basic information only and for a certain period of time.

2.3 How do I manage the communications I receive from CINGEL?
Customers and potential customers may, at any time, stop receiving all or part of the information sent by CINGEL as a subscriber, customer or potential customer.

To inform CINGEL of your choice, simply send an e-mail to cingel@cingel.pt or modify your preferences directly in your personal area.

3. CINGEL contact details
Road N356, no. 55
Campos, Maceira
2405-009 Maceira, LRA
E-mail via cingel@cingel.pt
Customer service: 244 770 500 (Monday to Friday, 8.30am to 6.30pm).

Privacy policy and cookies
CINGEL scrupulously respects the privacy of its customers and potential customers, and therefore also their personal data. If you would like to know more about the processing of your data and your rights in this area, please consult CINGEL’s privacy policy.

Any information/communication on the http://www.cingel.pt website or related to it is of a purely informative and general nature. It is not intended for any particular entity or situation and is not a substitute for appropriate professional advice. The Cingel companies, or any of their representatives, shall not be held liable for any damage or injury caused by a decision taken on the basis of the information/communications referred to. .