PRIVACY POLICY
Personal data requested as part of the process of user registration on our website, www.cingel.pt, or while using the service, will be processed in accordance with the regulations established within this Privacy Policy.
Cingel Data Processor.
Main purpose: to process registrations of subscribers and/or users in order to manage, maintain and control Cingel’s relationship with you and provide information on the products and services we provide to you as a subscriber and/or user, which includes sending you an informative newsletter on the actions and initiatives organised by Cingel for its subscribers, as described in our terms and conditions.
Supplementary purposes: in order to carry out satisfaction surveys on the products and services you have access to as a subscriber and/or user, for fraud prevention purposes and in order to provide you with easier access to the service you’ve commissioned, respecting your choices as our contractual relationship develops, as well as others provided for in this document and/or authorized by law.
Rights
You may access, rectify, erase and restrict the processing of your personal data, as well as withdraw your consent and exercise all other rights, as described in the additional information provided, by requesting to do so in an email sent to cingel@cingel.pt.
You may file a complaint with the Portuguese National Data Protection Commission at www.cnpd.pt.
Obligation to collect: we must collect the data requested in the forms, otherwise we will not be able to provide the services commissioned.
Recipients: employees and subcontractors may only gain access to your data in order to carry out operations they have been subcontracted to complete.
Retention period: once you are registered, your personal data will be kept until the service is cancelled, notwithstanding any requirements to retain it in order to comply with contractual or legal obligations.
Additional information: you should consult the additional, detailed information provided on data protection throughout this page and in the terms and conditions.
Data processor and entity responsible for the mandatory collection of data.
This privacy notice aims to inform you of the automated processing of any personal data you may provide, which is carried out by the Cingel group for the purposes described below.
Unless expressly stated otherwise, it is essential that you provide us with the personal data requested in order to process your registration and provide you with our products and services. If we are unable to collect such personal data, there is a possibility that we may be unable to process your registration or provide you with our products and services. Personal data will be used exclusively for the purposes expressly described in this clause.
By accepting this privacy policy, you hereby guarantee and declare that the personal data you have provided or will provide belongs to you and that all said personal data is true, accurate and up to date. You must inform us immediately of any changes to your personal data, in accordance with the procedure provided for in section C. data subject rights
B. Legal basis and purposes of data processing operations
Your personal data will be processed based on the grounds mentioned below and for the respective purposes described:
I. Your data will be processed on the grounds of “executing a contract” in order to manage your registration request as a customer and to activate your subscription, which shall require your identity to be verified and your contact data to be collected. If an incident occurs during the registration process, we may contact you within the following 48 hours in order to ask you to complete your registration;
a. The products and services supplied under contract or made available free of charge and in order to manage, maintain and control our relationship with you, which includes sending communications related to the aforementioned products and services, handling questions and complaints;
b. As part of your membership, as a subscriber and/or user of the Cingel website …, and as a result of the contractual relationship entered into with Cingel, you will receive communications, which may be sent electronically, regarding opportunities, special offers and relevant information about products and services from different sectors, which aim to help you make the best choice when selecting or hiring a product or service. As part of the service provided with the aim of providing information on safeguarding your interests, Cingel will be able to send you, among other communications, newsletters with information on special offers you may benefit from;
c. Taking part in opinion polls as a consumer of products and/or services provided in different sectors, so that Cingel can assess the degree of satisfaction with its product and/or service on a case by case basis and, in view of the results obtained, write up and publish reports and articles that are of interest to subscribers in general.
II. Based on the legal grounds of the “Legitimate interest of the data processor”, your data will be processed for the following purposes:
a. In order to verify your identity, for fraud prevention purposes;
b. In order to conduct satisfaction polls about products and services you have access to as a user;
c. In order to allow us to find out more about you as a subscriber and/or user free of charge, including defining the preferences you declared as a user of our services resulting from an analysis of your use of our products and services, your preferred means of contact and other aspects related to establishing a contractual relationship. This profile is not based on an automated decision, its only intention is to provide you with a personalised service that meets your interests and preferences. It is not implemented as a means with which to predict your future behaviours or to anticipate your interests or capabilities. These operations do not involve automatically processing your data in any way that may have legal implications for you or that may exhaustively assess aspects related to your personality in an automated way. We always ensure our profiling operations are carried out to a moderate level, reaching a scrupulous balance between your right to privacy and Cingel’s mission as an organisation that works to ensure the best interests of its clients and potential clients are met. To this end, Cingel has designed mechanisms to protect your rights and prevent potentially abusive practices. You may oppose this processing at any time, using the mechanism set out in section C. data subject rights.
C. Data subject rights
When we process your personal data based on your consent, you have the right to withdraw that consent at any time. Under current data protection legislation, you may withdraw your consent and gain access to your right to access, rectify, erase, limit, oppose and to the portability of your data by emailing us at cingel@cingel.pt, or sending us a letter addressed to Estrada N356, nº55, Campos, Maceira, 2405-009 Maceira, LRA.
In order to allow you to consult your personal data, and in order to avoid sharng your data with any unauthorised third parties, Cingel may require proof of your identification, which may be provided in the form of a valid identification document.
We ask that you also take into account that withdrawing your consent will not affect the lawfulness of the processing carried out prior to said withdrawal.
If you wish to talk to us about our use of your personal data, you can contact our data protection officer by emailing us at cingel@cingel.pt.
If you believe that your personal data rights have been violated, you have the right to file a complaint with the Portuguese National Data Protection Commission.
D. Recipients
As per the terms of section B., Cingel does not share your data with third parties.
Notwithstanding the previous point, Cingel works with certain service providers who conduct their operations in collaboration with Cingel.
Within the scope of and in order to enable the provision of these subcontracted services, these “subcontractors” may have access to your personal data, although they may only process such data on Cingel’s behalf, specifically and exclusively in accordance with the explicit instructions provided s such, and as a result of the contract entered into between the latter and said service providers.
Cingel follows strict criteria when selecting their employees and service providers in order to comply with its data protection obligations. It therefore enters into a data processing agreement with each one, which includes, but is not limited to, the following obligations: applying appropriate technical and organisational measures; processing personal data for the agreed purposes and responding exclusively to Cingel’s documented instructions; and erasing or returning the data to Cingel once the service has been completed.
Cingel enters into a variety of cooperation protocols with employees and may need to communicate names and/or e-mail addresses and/or other information to these partners.
E. Data retention
If the registration process is not completed, your data will be kept for 48 hours after the start of the process for the strict purpose of ensuring pre-contractual due diligence, after which it will be removed from all databases.
If the registration process is completed successfully, your personal data will be retained throughout your contractual relationship with Cingel. Once terminated, your personal data will be erased when all the operations necessary in order to manage and conclude any remaining obligations between the parties have been carried out, including any and all necessary administrative procedures, notwithstanding the provisions of the following paragraph.
Your personal data will be stored securely as a part of Cingel’s responsibilities resulting from all contractual relationships entered into and all other legal obligations. In such cases, Cingel commits to not proceeding with processing your personal data unless strictly required to do so in order to formulate, exercise and defend against claims, or when required to do so by the Public Administration, Judges and Courts, during the limitation period applicable to all legal rights and obligations.
COOKIES AND WEB BEACONS
WHAT ARE COOKIES?
Cookies are small text files that a website places on a computer or mobile device, via an internet browser, when a user visits that website. Cookies help websites recognise a specific device each time that same user goes back to the website.
In this policy, we shall use the term “cookie” to refer to all files that collect information in this way.
The cookies we use do not collect information that can be used to identify any specific user. Cookies collect generic information: how user traffic is driven to the website, how users navigate through the website and the area of a country/countries from which users are accessing the website, etc.
Cookies only retain information related to your preferences.
A user can opt to be notified about any cookies being used, as well as block any of these cookies from being saved on their system, at any time, by accessing their internet browser preferences.
If you deny the use of cookies on our website, you may not be able to access to some of the areas of the website and will not receive personalised information.
WHAT ARE COOKIES USED FOR?
Cookies are used to help determine how useful and interesting a website is, as well as the number of people using each site. They also allow for faster and more efficient navigation and eliminate the need to repeatedly enter the same information.
WHAT KIND OF COOKIES DO WE USE?
We use a variety of cookies for different purposes:
Essential Cookies – Some cookies are essential in order to access specific areas of our website. They allow you to browse the site and use any in-built applications, such as accessing secure areas of the site you may gain access to by logging in. Without these cookies, services that require them cannot be provided.
Analytical Cookies – We use these cookies to analyse how users use our website and monitor its performance. This allows us to provide a high-quality experience by personalising the services we offer and identifying and correcting any problems that may arise quickly and efficiently. We use performance cookies, for example, to find out which pages are most popular, which method is most effective in order to link between pages, or to determine why some pages display error messages. Based on the use of the website, we may also use these cookies to highlight articles or services on the website that we think are of interest to users. These cookies are used exclusively for the purposes of statistical creation and analysis and never collect personal information.
Functionality Cookies – We use functionality cookies to allow us to remember user preferences. Cookies can provide automatic input, for example, which means users don’t need to type their username in every time they want to gain accesses to our website. We also use functionality cookies to provide advanced services for our users, such as allowing them to comment on articles. In summary, functionality cookies store user preferences regarding their use of our website, which means they won’t have to configure our website each time they visit.
The cookies used can be:
PERMANENT COOKIES – These are stored within internet browsers, on the devices (pc, mobile or tablet) used to access them and are activated whenever the user visits the same website again. These are generally used to direct navigation so that it matches up with the user’s interests, allowing us to provide a more personalised service.
SESSION COOKIES – These are temporary and are only stored among your internet browser cookies until you leave the website. The information collected through these cookies allows for any problems to be detected and for a better browsing experience to be provided.
BLOCKING COOKIES
Please note that if you disable the use of cookies, parts of our website may not operate properly.
For more information on managing and disabling cookies, please consult your browser’s support page.
TERMS AND CONDITIONS
1. CINGEL’s mission
1.1. CINGEL’s mission statement
CINGEL’s mission is to inform, serve, protect and represent existing and potential customers completely independently.
Thus, CINGEL is committed to meeting the needs of both existing and potential customers, as well as protecting and improving their rights and interests.
Cingel guarantees existing and potential customers access to information and services that improve their rights and performance in terms of the choice and quality of Cingel’s products and services as well as all others that may be available on the market.
In order to accomplish its mission, the CINGEL organisation informs, represents and protects the rights of existing and potential customers before any regional, national and international authorities and organisations, as well as before companies, and does not tolerate any allowances or subordinate relationships to be built with any type of authority.
With CINGEL, both existing and potential customers can benefit from their legitimate rights and interests being better protected.
1.2. Methods used to accomplish this mission
Although this list is not exhaustive, CINGEL informs existing and potential customers and offers them products and services in different sectors in order to help them navigate the constant changes in the market. In order to do so, CINGEL publishes articles and newsletters, as well as other written communications. CINGEL also makes websites available to existing and potential customers with specific information on these topics.
CINGEL has a personalised support service, provided both online and by phone, which provides support in the various sectors related to its mission of promoting the interests of existing and potential customers.
Support services may involve regular conversations with existing and potential customers, according to their specific needs, in order to offer a personalised solution that is appropriate to their situation.
CINGEL informs, represents and protects existing and potential customers before authorities and companies and, therefore, implements actions that help to further protect the interests of all existing and potential customers.
In order to gain deeper knowledge of the market and offer up-to-date information to both existing and potential customers, CINGEL may also ask you to complete questionnaires about your interests.
CINGEL reserves the right to use the services of subcontracted specialists within the scope of its mission to inform and protect existing and potential customers. All subcontractors are duly audited by CINGEL, in order to ensure that the services they provide are in accordance with CINGEL’s mission and that they comply strictly with any applicable legislation, as well as the binding contractual obligations between CINGEL and these subcontractors.
Finally, CINGEL reserves the right to use any new communication channel to fulfil its mission, develop any new tool to streamline the decision-making process and expand its services in order to better protect both existing and potential customers, based on the demand faced or opportunities provided by the market. These new methods, which are necessary in order for CINGEL to succeed in its mission, may be presented to both existing and potential customers.
1.3. How CINGEL communicates its operations to existing and potential customers
By using one or more CINGEL services, existing and potential customers thereby show their support and interest in Cingel’s operations and agree to receive information and service offers on the methods used by CINGEL to fulfil its mission, as described above.
2. Telephone service and digital platform
2.1. Cingel services provided to existing and potential customers.
To help both existing and potential customers, CINGEL provides access to the following services:
Digital services and mobile applications: online articles and news on current issues related to defending existing and potential customer interests;
products or services that help customers make the best choices according to their needs;
tools that allow for existing and potential customers to make the best decisions in their day-to-day use of Cingel services;
newsletters with information on CINGEL’s operations, products and services;
special offers
Telephone services:
helplines that provide personal assistance
Existing and potential customers hereby consent to any applicable general terms and conditions by using one or more of these services. Note that this list of services is not exhaustive.
2.2. How to access these services and for how long.
The level of access to digital and telephone services depends on the specified, written will of existing and potential customers:
Status as either an existing or potential CINGEL customer guarantees unlimited access to all the benefits provided (as described in point 2.1), in accordance with the specific products subscribed.
By subscribing to the Cingel page, which grants users the status of either an existing or potential customer, users are granted access to a limited selection of general benefits, free of charge:
access to exclusive content on the portal;
access to a personal area;
personalised consultation of services;
request for advice;
information on Cingel’s initiatives;
a newsletter with several topics of interest;
If any existing or potential CINGEL customers visit the CINGEL website without registering as a user, access shall be limited to only basic information and for a certain period of time.
2.3 How do I manage the communications I receive from CINGEL?
Existing and potential customers may stop receiving all or part of the information sent by CINGEL, at any time, while they are a subscriber, existing or potential customer.
To inform CINGEL of your preference, simply email cingel@cingel.pt or modify your preferences directly in your personal area.
3. CINGEL contact details
Estrada N356, nº 55
Fields, Maceira
2405-009 Maceira, LRA
E-mail via cingel@cingel.pt
Customer support line: 244 770 500 (Monday to Friday, from 8:30 am to 6:30 pm).
Privacy and Cookie Policy
CINGEL scrupulously respects the privacy of both existing and potential customers and, therefore, of their personal data. If you want to know more about how your personal data is processed and your rights when it comes to your personal data, please read CINGEL’s privacy policy.
